Learn how to facilitate successfully

This course explores a powerful approach to team development - facilitation - and the skills needed to make it work.

Course Objectives

Participants will acquire the knowledge and skills to:

  • State what facilitation is and how it differs from other team development approaches
  • Recognise and use the range of modes in which a facilitator can operate
  • Describe the difference between structure, process, content and relationships in team development and when to concentrate on each
  • Observe, listen and interpret what a team's doing
  • Use key intervention techniques particularly for handling difficult situations
Who Will Benefit?

The course is suitable for all who need the skills and knowledge to ensure they effectively manage themselves and others at work.

The content is suitable for the needs of supervisors, first line managers and project leaders. However, anyone in a management position will find invaluable tips and reminders from this course.

This course is especially suitable for those studying for Vocational Qualifications, as each course is matched to national standards of competence.

What to Expect

This course uses KnowledgePool's web-based training materials available on http://www.knowledgepool.com

Throughout the support period of 6 months students will have access to an online classroom featuring Frequently Asked Questions (FAQs), assignments and student interactive chat. Qualified tutors are available via e-mail for any assistance during the course.

E-mail responses are guaranteed for the next working day.

Recommended System Requirements

The minimum system requirements to enable you to start using this course are as follows:

  • Any desktop PC running industry standard browsers (Internet Explorer 4.0 or later & Netscape Navigator 3.0 or later)
  • Monitor with a screen resolution set to 800 x 600 & 256 colours
  • Materials have been written in standard HTML (3.2) & JavaScript (1.1)

You will not require any 'plug ins' or special server side software

Course Contents
  • Learning, Doing and Facilitating
  • The Shape of Facilitation
  • The Skills of Not Speaking
  • Stepping In
  • We Don't Mean to be Difficult
  • Including: Check my Understanding Tests & Full Course Test
 
 
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