Key Concepts

  • Introduction
  • Definitions
  • Differences Between Individual and Group Decisions
  • Considerations

Problem-Solving and Decision-Making

  • Identify the Issue/Problem/Challenge
    i. Symptoms or Problems?
    ii. Root Cause Analysis
  • Decide who should be Involved
  • Define Alternatives
  • Evaluate Alternatives
  • Make a Decision
  • Decision-Making Styles
  • Decision-Making Tools
  • Implement the Solution
  • Track/Monitor the Solution

Creative Problem-Solving

  • Introduction
  • Brainstorming
  • Lateral Thinking
  • MindMapping
  • Using the Internet
  • Software Tools

 
 
Courses