Key Concepts and Non Verbal Communication
- Definition
- Purpose of Business Communication
- Types of Business Communication
- Communication Guidelines
- Non-Verbal Communication
- Oral versus Written Communication
Written Communication
- Writing Process Overview
- Planning
- Writing
- Revising
- Grammar and Punctuation Tips
- Specific Document Tips
Oral Communication
- Listening Skills
- Presentation Skills
- Telephone Skills
- Business Meetings
- Video Conferences
Communication Targets
- Introduction
- Customers
- Management
- Staff
