The Management and Leadership range consists of a suite of 21 courses that provide the skills training that an experienced manager needs to function effectively.
Leadership and Team Development
The Effective Leader - Explains the principles of effective leadership using John Adair's 3-circle diagram. This shows how task needs, individual needs and team needs are all interrelated and interdependent. More ....
The Assertive Manager - Gives guidance on how to use assertive behaviours to express your ideas, beliefs and feelings and responsive behaviours to find out what others think, believe and feel. It will also help you understand the way aggressive and submissive behaviours operate, and give practical advice on how to deal with them.
MCI Manager's Guide - The MCI Good Manager's Guide helps you develop your managerial skills and knowledge while you are doing your job. Checklists are provided for every management task you are ever likely to have to do. Whatever you have to do in your job, find the right checklist, print it, then start work! More ....
Appraisal Interviewing - Looks at all aspects of appraisal interviewing such as preparation, questioning techniques, listening techniques, verbal and non-verbal signals, as well as setting actions, deadlines and follow-up meetings. More ....
Selection Interviewing - Looks at all aspects of selection interviewing such as preparation, techniques for opening and closing the interview, summarizing and sign-posting, questioning techniques, listening techniques and how to identify and act on non-verbal signals. More ....
Team Building - This course is based around the '10 Essential Team Needs'. These needs include; Acceptance of Differences, Maintenance of Individual Self Esteem, Constructive Conflict Resolution and Mutual Trust. More ....
Working in Teams - This course covers techniques for handling the interpersonal problems, focus and driving factors of a team, as well providing insight into why teams succeed and fail. More ....
Do or Delegate - Explores the barriers to effective delegation, the benefits from delegating more, what should be delegated and what shouldn't. It also examines the choice of who you should delegate to. More ....
Managing Meetings - Explores different types of meeting, examines the skills involved in leading successful meetings, and looks at ways you can improve your meetings. The course also uses scenarios to explain how to deal with specific situations such as 'The Over-Contributor' and 'Individuals Who Want to Reopen Issues'. More ....
Performance Troubleshooting - This course is about identifying causes and solving performance problems at work. To solve a problem, first you must be able to describe it. This course gives a systematic and highly effective approach to describing and analysing performance problems at work. It's called the Human Performance System, or HPS. More ....
Training and Facilitation Skills
Coaching - Shows how to assess a learner’s needs, draw up a learning plan, assess competence and review progress. It also looks at the various roles and skills required by a coach to encourage learners to learn. More ....
Facilitation - Facilitation is a powerful approach to team development. This course explains how facilitation differs from other team development approaches. The course outlines a range of modes in which a facilitator can operate: Hierarchical Mode, Co-operative Mode and Autonomous Mode. More ....
Mentoring - Explains how to ensure mentoring is effectively implemented in your organisation. It will enable you to define the mentor’s role in developing individuals within your organisation, the phases of a typical mentoring relationship and how to use a range of key skills to ensure the protégé’s development. More ....
One-to-One Training - This course shows you how to teach as a one-to-one trainer, passing on your skills and knowledge to someone new to the job. Rather than an in-depth look at training theory, we'll show you a range of simple techniques and give you some practical tips for an effective one-to-one training session. More ....
Training for Non-Trainers - You don't have to become a professional trainer, but the techniques covered in this course will ensure you can achieve the right results when you are required to provide a training session. The course covers needs analysis, preparation and training techniques for multiple situations. More ....
Projects, Budgeting and Finance
Project Management - Bringing in projects on time and in budget is for many people the most crucial measure of success at work. This course covers the essential steps in managing projects to achieve this success, including agreeing the brief, overview planning, detailed planning, implementation and tracking and reviewing the project. More ....
Budgeting Basics - Explores some basic questions about budgeting: What is a budget? Why are budgets necessary? What’s involved at each stage of the budgeting process? More ....
Preparing Your Budget - Provides a structured approach for effective budgeting. Explains how departmental costs impact an organisation’s master budget, how to work out monthly figures for each budget item, justify the budget and cope with budget cuts. More ....
Managing Your Budget - Shows how to review your budget to identify the key elements, monitor actual expenditure against budgeted figures and so control costs. More ....
Profit and Loss - The course will answer: How is profit generated? How is it measured? How do individual managers contribute to profit? What happens to it? More ....
Balance Sheets - An Introduction to some basic yet essential financial principles to enable you to understand your own role in your company’s financial well-being, as well as be able to gauge a company’s overall financial health. More ....
