Workplace Fundamentals incorporates a range of courses that will help you to become an important and productive asset for your organisation:
Literacy Skills
The English Sentence - This course is a refresher in the science of constructing proper sentences. It covers the basic types of words and how they go together in sentences.
Punctuation - Explains how to use correct
punctuation as an important part of ensuring
business letters convey their meaning, and
achieve their objectives. Covers: Full stops and
commas, Apostrophes, Colon and semi-colon,
and other Punctuation.
Spelling - This course details common pitfalls in
spelling. Covers: The importance of spelling,
Spot the Spelling Mistakes, 'i before e'
and commonly miss-spelt words.
Communication Skills
Effective Writing -
This course gives you a range
of practical techniques for writing effectively
for every type of business document. It explains
how to plan, draft and then edit, consistent with
the reader's needs.
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Effective Business Writing - This module is
about basic sentence structure that will enable
you to write effective English. Covers: Best word,
Good English, Meaning and Sentence Length.
Report Writing - This course explores some of the key factors that make a report effective. It provides a step-by-step guide to writing a report, from planning through to revising/editing. You will find the course valuable whether you are using a word processing package, typewriter or pen.
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Persuading with Numbers - In this course you will acquire the knowledge and skills to use information to derive basic statistics, understand and interpret graphical displays, construct your own charts and graphs, and convey your message with impact.
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Working with Numbers - In this course, participants will acquire the knowledge and skills to use some useful tips and short cuts, speed up calculations, understand percentages, and understand how basic statistics are used in a work context.
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Preparing Presentations - This course goes through the basics of preparing presentations, stage by stage. By following our guidelines you will avoid common pitfalls and ensure your message is clear and professional.
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Giving Presentations - This course aims to improve the effectiveness of your presentations by concentrating on the issues of actually presenting. It also reminds you of the underlying issues of audience expectations and good preparation.
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Customer Service
Putting Customers First - This course will help ensure your customers have positive feelings about you and your organisation and so build customer loyalty. The course explains the importance, requirements and benefits of effective customer service, using techniques such as spotting 'moments of truth'.
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Caring for Customers - This course involves actively establishing a relationship, where customers feel valued, understood and special, using face-to-face or telephone techniques. Questioning, listening and appropriate body language techniques are covered.
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Workplace Skills
Plan Your Development - This course is about you and your own development. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to your personal life too.
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Managing Yourself - Presents a range of techniques for improving performance at work. The techniques outlined in this course will enable you to take responsibility for your performance at work, develop your expertise in self-management techniques and above all get things done.
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Setting Objectives - Shows how to recognise different types of objectives and their key characteristics, then how to write precise and measurable objectives for yourself or others, following a step-by-step objective setting Action Plan.
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Making Objectives Happen - Explains a four-step plan that ensures sound objectives are set, followed through to completion and then analysed and measured.
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Problem Solving - This course will enable you to use a combination of analytical and creative skills to solve problems using a simple, systematic, step-by-step process that finds and addresses the root cause.
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Decision Making - Shows you how to increase the effectiveness of the decisions you make at work using a structured and proven methodology, which should eventually become second nature.
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Time Management - This course begins with a brief self-assessment. It then shows you how to identify where your time based problems originate, analyse which time based problems are whose responsibility, understand how to organise your time more effectively and use a range of time management techniques to help you gain control of your time.
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Negotiation Skills - The overall aim of this course is to improve your skills in concluding successful negotiations. That is, reaching agreements which both parties are committed to honour and which benefit your organisation. It covers preparation, observational, strategic and tactical skills.
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